How To Power On Clover Station Pro
Pinnacle viii Most Common Back up Calls for Clover® POS
You've invested in a reliable and piece of cake to use system, but how do you make sure that everyone is using it properly? Here are the superlative eight questions our merchant support team receives from merchants using the Clover POS.
While the Clover POS arrangement remains one of the most reliable and easy to use systems we see in the market today, we wanted to put together a list of the most common questions we receive from merchants while using Clover equipment. Hither are the pinnacle viii items that our merchant back up team receives in regards to the Clover POS:
1. My screen is frozen and I demand to reset the device!
One of the most cliche (but nonetheless very useful) responses any support/IT team gives is the timeless "Have you turned it off and back on again?" As simple as this may sound, the reason that cliché still exists today is considering it often solves whatever issue yous may exist having with any electronics. Merely what if your screen is frozen and/or unresponsive? Yous may notice that, while your Clover device'south back up battery was super useful when your ability went out and you needed some extra time in depression power manner, it can exist troublesome when you want to ability the device off, but tin't navigate to the restart button considering the screen is frozen or unresponsive. Luckily, each device comes equipped with its own manner of power cycling, though it may non be obvious how to do it.
Clover Flex – This handy little portable device has an estimated bombardment life of 11 hours, which is style too long to look if you're hoping it will restart itself when information technology runs out of battery. Only do non worry, you can "difficult reset" the device only by property down the power button on the right hand side of the device for 46 seconds, and then release.
Nosotros've found that the about consistent fashion of triggering this reset is past using a stopwatch or timer app on your smartphone to aid yous count precisely.
Clover Mini – The support bombardment in the Clover Mini won't be nearly every bit long as the battery used in the Clover Flex, merely you'll nevertheless want to difficult reset the device when you demand a fresh restart. You lot may have seen this handy little restart button when loading receipt paper into the device as it is subconscious away behind your printer door. But pop open up the door and look under the receipt newspaper and you should see a trivial green button.
Press and hold this button until you see the device restart. It should only take nigh 10 seconds.
Clover Station – Not to be dislocated with the Clover Station Pro, the Clover Station has a little white ability button on the bottom right manus side of the device when your display is horizontal. This is an bodily button and is not on the screen itself, so expect to the border of the device, nigh the corner.
Holding downward this push for around x seconds should trigger a restart.
Clover Station Pro – The Clover Station Pro has a printer, a brandish and a client facing unit of measurement. This can be a lot when trying to figure out which piece volition trigger a reset. You'll observe a pocket-sized green button tucked away in the undercarriage of the customer facing device.
This volition also need to be held down for a good ten seconds before you'll see a restart.
2. My Clover Flex wont turn on!
From our feel, when a Clover Flex simply won't power on, it is usually because the battery depleted completely. Even later you've charged the battery dorsum upward, you may notice the power button is not turning it back on. The troubleshooting for this starts with, you lot guessed it… A hard reset! If the hard reset isn't working, you may want to place the Flex on the charging dock, double check that it is deeply fastened, and wait 5-10 minutes until you are confident the device has charged. Then hold down the power button on the credit bill of fare machine for 46 seconds. If it nevertheless isn't working, your Flex may not be receiving a charge from the dock. Though it may not be platonic for your business's everyday use, you tin also accuse the Clover Flex using a USB-C cablevision. You'll find the port on the underside of the Flex.
3. My kitchen printer is not connected!
If you are wondering how to connect the printer, or your order printer only stopped printing orders for your kitchen staff, you volition starting time want to open up your Printer app. This will list your receipt printer, club printer, and/or your characterization printer. We are looking for your order printer. If y'all exercise not see an guild printer at all, click the green plus button in the bottom right corner, and attempt to add the printer. If the printer is showing at all, or it'south showing just says "offline" you will want to accept a look at the printer itself.
On the forepart of the printer you should see a trivial light next to the power push button. If the error light is flashing red, it is having some connectivity issues. Either fashion, yous will want to power the device off. Check and make sure the ethernet cable is plugged in tightly to the printer, every bit well every bit to your router/modem. Once the device is powered off for about 15 seconds, ability it back on. Watch the lite on the front end of the device again. Yous should see it flashing crimson or yellow, and then finally, green in one case it is online.
From here you volition want to get back to the Clover Printer app to run across if the printer is showing. If information technology is still not showing, you volition want to check what network your Clover device is connecting to. Remember, the printer and the Clover must be on the aforementioned network.
4. I need to add/change a menu item!
The Clover POS inventory management system keeps things simple. Only look for the Inventory app. Once the app is open, select the Items tab. You tin either select the item y'all desire to modify, or click the greenish plus button to add something new. From this screen, you tin add/conform the name of the item, gear up the cost, and also select any existing categories or modifiers you desire to adhere to that menu item. Recollect, if your order printer(s) is set to impress certain items, you volition want to adhere the advisable characterization to the detail besides.
v. How do I utilise modifiers?
Modifiers are add-ons or modifications you lot would similar to have bachelor for a menu item. A unproblematic example of this is the size of a cup of java. When your staff selects the coffee, y'all will desire them to input the size as well. This can be washed past creating a Group Modifier within the Inventory app.
For this example nosotros will proper name the Group of modifiers "Java Size". We are going to create 3 modifiers within that Group Modifier. These modifiers will exist named "12 oz", "16 oz", and "20 oz".
For the cost, we volition want to be the total amount for the loving cup of java in that size. We can also fix the minimum to one, which ways in guild for your staff to ring upwards that item, they will have to select a size for the cup. Nosotros can also set the max to 1 then that no one can select more than one size. Since the full toll is inside the modifier, when creating the item, you tin put the cost at zero, and simply select that mandated Coffee Size modifier for that detail. Since staff will have to select a size for the coffee, each size will accept it's own individual pricing.
vi. How do I add a new employee?
For this, we will use the Employee app. Inside the Employee tab, nosotros will select the green plus push button. If you lot don't encounter the app or don't have the ability to add an employee, you volition desire to bank check with a managing director to come across if you accept the permissions for this app.
When creating an employee, y'all volition demand a name, a pivot number, and a role to assign them. If you lot would like this employee to be able to log in to your Clover web dashboard, then you will besides demand to add together an e-mail address so credentials can exist sent to him or her. Information technology actually is as simple as that!
seven. How exercise I set up tax rates?
Each particular inside your inventory will have an option to assign a revenue enhancement rate. Luckily, unless you've inverse the setting, the particular will take the "default tax rate" selected. This means that you lot tin can but set a defaulted tax rate for your items.
To practise this, you volition desire to select the Setup app. You lot should see a tab for Taxes. Here, you will select the default tax rate, and set an amount. If you would similar to have a separate tax rate for some bill of fare items such every bit alcohol, you lot can create an additional rate. When creating an alcohol particular, you will select the proper tax rate.
viii. My cyberspace is downwardly and I demand to run sales in offline manner!
The Clover point of sale system has a very piece of cake to utilize offline fashion that will give you the power to accept credit cards even when your device is offline. Once you have enabled the offline style, the Clover system is smart enough to kicking over into offline way the moment your internet connectedness is lost. You lot can take a expect at the settings for this inside the Setup app.
When you open the Setup app, look for the "Payments" tab. Towards the bottom of the listing, you should run into "offline payments'. Yous tin can tap this button to adjust these settings. You lot tin enable/disable the characteristic, besides every bit put per transaction dollar limits, offline total limits, and you can even require an blessing before accepting the offline transaction.
One time you accept a payment in offline way, the Clover POS will shop that transaction information until information technology is online again, at which indicate, information technology will automatically ship the transaction off for an approval. Keep in listen that when you are processing transactions offline, the device cannot reach out to the bank for approving, and then these are riskier transactions. You tin can rails these offline transactions from the Transactions app should yous need to.
Clover strives to be the POS solution for any merchant, whether yous're merely running transactions from the phone app, or take a full bar/restaurant with kitchen staff, servers and bartenders. Because of this, it can be hard at times to know all the ins and outs of your Clover devices.
If you are currently processing with Gravity Payments and take any questions about the Clover equipment we've set you lot up with, please reach out to our support staff at 866-701-4700 or [email protected]. We'll be more than than happy to help answer any questions y'all may accept.
If you're non yet processing with Gravity Payments and would like to speak with a representative about what Gravity can practise for you, attain us at 866-701-4700 or fill up out the quick and easy form beneath . Either way, nosotros hope this information was useful to you! Happy processing!
Fill out the class below to speak with a Gravity Payments representative:
Source: https://gravitypayments.com/blog/top-8-most-common-support-calls-for-clover-pos/
0 Response to "How To Power On Clover Station Pro"
Post a Comment